Refund and Returns Policy

At glam-vue.com, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes you may need to return or exchange an item, and we want the process to be easy and hassle-free for you. It is important to us that you are happy with your order, and we strive to provide excellent customer service at all times. Please review our detailed Refund and Returns Policy below for all the information you need.

1. Eligibility for Returns:
   a. We accept returns for a refund or exchange within 30 days from the date of delivery.
   b. To be eligible for a return or exchange, the item(s) must be in its original condition, unworn, unwashed, and with all tags and labels attached.
   c. We cannot accept returns or exchanges for items that have been damaged, altered, or are without the original tags and labels.
   d. Please note that certain items are non-returnable due to hygiene reasons, including but not limited to underwear, swimwear, and earrings. These items are final sale and cannot be returned or exchanged unless they are damaged or defective.

2. Return Process:
   a. To initiate a return or exchange, please contact our customer support team by sending an email to tech@glam-vue.com. Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return or exchange.
   b. Our dedicated team will review your request and provide you with a return merchandise authorization (RMA) number and any necessary instructions to proceed with the return or exchange.
   c. Please package the item(s) securely in the original packaging or a suitable alternative. Include the RMA number on the package for easy identification.
   d. The cost of the return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).
   e. We highly recommend using a trackable shipping service and purchasing shipping insurance for the returned item(s) to ensure they reach us safely. We are not responsible for lost or damaged packages in transit.

3. Refund Process:
   a. Once we receive the returned item(s), our quality control team will inspect them to ensure they meet the return eligibility criteria.
   b. We will process the refund or exchange within 2-3 business days of receiving and inspecting the returned item(s).
   c. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to reflect in your account depending on your banking institution’s processing times.
   d. If you opted for an exchange, we will ship the requested item(s) as soon as the returned item(s) have been inspected, and the availability of the desired item(s) has been confirmed.

4. Damaged, Defective, or Incorrect Items:
   a. If you receive a damaged, defective, or incorrect item, please contact our customer support team immediately at tech@glam-vue.com. Provide your order number and details of the issue, including photographs and descriptions if possible. We will work with you to resolve the matter promptly.
   b. In the case of damaged or defective items, we may request the return of the item(s) for further inspection or provide an alternative resolution, such as a replacement or refund.
   c. If you receive an incorrect item, we will arrange for the correct item to be shipped to you at no additional cost, and we may request the return of the incorrect item.

5. Exchanges:
   a. If you wish to exchange an item for a different size, color, or style, please contact our customer support team at tech@glam-vue.com. Provide your order number and details of the item(s) you would like to exchange. Our team will assist you in finding the best solution based on availability.
   b. Exchanges are subject to product availability. If the requested item is not available, we will issue a refund or offer an alternative exchange option.

6. Non-Returnable Items:
   a. As mentioned earlier, certain items are non-returnable due to hygiene reasons or customization, including underwear, swimwear, earrings, and personalized or custom-made items. These items are marked as final sale and cannot be returned or exchanged unless they are damaged, defective, or incorrect.

7. Return Address:
   a. When contacting our customer support team to initiate a return or exchange, they will provide you with the appropriate return shipping address based on your location.

8. Additional Notes:
   a. We reserve the right to refuse a refund or exchange if the returned item(s) do not meet the return eligibility criteria mentioned in this policy.
   b. The original shipping fees, including any express or expedited shipping charges paid at the time of purchase, are non-refundable.
   c. If a promotional or discount code was applied to your original purchase, the refunded amount will reflect the purchase price after the discount was applied.
   d. This Refund and Returns Policy applies only to items purchased directly from the website. If you purchased our products from a third-party retailer, please contact them directly for their refund and returns policies.
   e. It is the responsibility of the customer to provide accurate and complete shipping information. We will not be held liable for any delayed or undelivered shipments due to incorrect or incomplete addresses provided by the customer.

9. Contact Us:
   a. If you have any further questions or require assistance regarding our Refund and Returns Policy, please contact our customer support team at tech@glam-vue.com. Our team is ready to help you and address any concerns you may have.

Please note that this Refund and Returns Policy is subject to change without prior notice. The most up-to-date version of our policy will be posted on our website.

By making a purchase with us, you acknowledge that you have read, understood, and agreed to the terms of our Refund and Returns Policy. Your satisfaction is of utmost importance to us, and we thank you for choosing us for your fashion needs.